We check every VIPot before it get packaged and shipped. Usually, when customers contact us saying that their new VIPot is broken, it's almost always because of incorrect installation.

The most common mistake - and the easiest way to literally fry a pot - is overheating. The engraved VIP logo on the back of the VIPots doesn't only look pretty sharp, it's also designed to make soldering easier, minimizing the heat exposure on the pot.


ALWAYS use a soldering iron with 40W or more and an appropriate D-series tip (with kind of a chisel look)! ALWAYS turn the pot down to 0 before soldering!

However, if you're not experienced and solder regularly, we strongly suggest you find a guitar tech and have him/her install your new VIPots for you. Remember, those guys also need to put food on the table and the VIPots lose their warranty once touched by a soldering iron. If you're unsure, better let someone else install your new VIPots for you.

Another way to damage your new VIPots during installation is to overtighten the nuts. What can happen is that the little metal plate that holds the shaft, track, etc., which is usually held in place by four little tabs, is rotating freely. This can happen if the tabs weren't able to withstand the force applied to the shaft.

It's an easy fix - pull the tabs back a little more so that you can put the plate back into it's centered position. Then pry the tabs back into place, using pliers, so that they hold the shaft in place.