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FAQs
Shipping
We try to ship orders as quickly as possible. We're offering a selection of different shipping options. Standard USPS shipping in the lower US is free for orders of $50 and more. However, please be aware that Standard US and Standard International USPS shipments are NOT insured, meaning that we cannot replace or refund the items if they get lost or damaged during shipping.
UPS Ground and UPS Worldwide Expedited shipping is insured for up to $100.
Shipping costs of international packages that have been returned to us because they haven't been claimed and/or couldn't be delivered due to an incomplete/wrong address will NOT be refunded!
UPS shipping costs to Australia can vary a lot. If the actual shipping costs are significantly higher than our automated quote, we reserve the right to select a different shipping option without contacting the customer.
"I got a message saying that my order shipped, but I don't see any tracking updates."
All USPS shipments are being picked up by USPS on a daily basis. Unfortunately, they sometimes fail to scan the packages in the local sorting facility. In these cases, tracking will usually start once the shipment has reached its final destination post office on the day before, or the day of delivery.
"My order's been sitting in customs forever! Can you do anything to help?"
We would love to! But unfortunately, USPS has no power over shipments once they've left the US. There is nothing we can do. Please contact your local postal service and/or customs to inquire about the status of the shipment. However, in more than 99.9% of these cases, the package will eventually be delivered.
"I've been waiting a while, but the package still didn't arrive, it only says "arriving late" on the USPS tracking site."
Unfortunately, we've been seeing this more and more in the last 2 years. Nothing we can do. Sorry. Please be patient, USPS will eventually deliver the package.
"Hey guys, I'm an international customer and wonder if you could declare my order as used items with a value under xy?"
Unfortunately, we can't do that. We're a legit business that has to follow the rules.
VIPots
"Can the VIPots be used for volume and tone?"
Absolutely!
"Which VIPots fit my guitar?"
That’s a bit of a tricky question, as it's impossible to know the exact type of potentiometer used in every guitar model. However, a general rule of thumb is as follows:
Short shaft VIPots are typically used in:
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All vintage Gibson guitars up until the 1970s
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Gibson Custom Shop Historic and Reissue Les Paul models
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SGs, Firebirds, Explorers, semi-hollow and hollow body guitars
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Guitars with control knobs mounted on a pickguard (e.g., Flying V, Stratocaster, Telecaster)
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Most PRS guitars we’ve encountered
Long shaft potentiometers started appearing in Gibson’s carved solid-top guitars, like the Les Paul, in the 1970s. All modern, non-Custom Shop Les Paul models require long shaft VIPots.
"I installed the VIPots, and now one (or more) of them are not working!"
We test every single VIPot before we pack and ship it to make sure that they leave our shop in perfect condition.
Please check the VIPots for function BEFORE you put them in your guitar.
Installing VIPots will void the warranty, no exceptions!
We have some instructions on how to best install the VIPots, avoid damaging them during installation, and fix them if something went wrong on our VIP Installation Tips site.
"I'm planning on ordering a few sets of VIPots. Do you guys offer rebates?" or "I'm super famous and am playing with artist xy, can I get VIPots for free?"
We do offer a small discount on bulk orders from small builders and repair shops. Unfortunately, we don't offer these discounts to private persons, no matter how famous they are.
VIP pickups
"How can I order a set of VIP pickups?"
Unfortunately, currently not at all. Please refer to the "Ordering" site for more details.
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